Zippy Zambia is a digital marketplace operated by Ani & Mad Holidays Limited, a company registered in the Republic of Zambia. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform.
- Introduction
Zippy Zambia is committed to protecting your privacy and ensuring that your personal information is handled responsibly. By using our platform, you agree to the terms outlined in this Privacy Policy.
- Information We Collect
We may collect the following types of personal information:
2.1 Personal Identification Information
This includes your name, email address, phone number, and any other information you provide when creating an account or making a booking.
2.2 Booking Information
Details related to your reservations, including selected services, dates, preferences, and transaction details.
2.3 Technical Information
We may collect information such as IP address, browser type, device information, and usage data to improve platform performance.
- How We Use Your Information
Your information is used for the following purposes:
3.1 Booking Processing
To facilitate and manage reservations between you and vendors.
3.2 Communication
To send booking confirmations, updates, and respond to inquiries.
3.3 Platform Improvement
To analyze usage and improve the performance, functionality, and user experience of the platform.
3.4 Security and Fraud Prevention
To detect and prevent fraudulent or unauthorized activity.
- Sharing of Information
Zippy Zambia does not sell or rent personal data. However, your information may be shared in the following circumstances:
4.1 With Vendors
Your booking details may be shared with the relevant vendor to enable them to deliver the requested service.
4.2 Service Providers
We may use third-party providers for payment processing, analytics, or communication services.
4.3 Legal Requirements
Information may be disclosed if required by law or in response to legal processes within the Republic of Zambia.
- Data Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
However, users acknowledge that no online platform can guarantee absolute security, and use of the platform is at their own risk.
- Cookies and Tracking Technologies
Zippy Zambia may use cookies and similar technologies to:
- Enhance user experience
- Remember preferences
- Analyze platform usage
Users may adjust browser settings to disable cookies, although this may affect functionality.
- Data Retention
We retain personal information only for as long as necessary to:
- Fulfil bookings
- Comply with legal obligations
- Resolve disputes
- User Rights
Users may:
- Request access to their personal data
- Request corrections to inaccurate information
- Request deletion of data where applicable
Such requests may be submitted through the contact details provided below.
- Third-Party Links
The platform may contain links to third-party websites or services. Zippy Zambia is not responsible for the privacy practices of these external platforms.
- Changes to this Policy
Zippy Zambia reserves the right to update this Privacy Policy at any time. Continued use of the platform after changes constitutes acceptance of the updated policy.
- Contact Information
For any questions regarding this Privacy Policy, please contact:
Zippy Zambia
Ani & Mad Holidays Limited
Email: sales@zippyzambia.com
We aim to respond within 24 hours.