Zippy Zambia is a digital marketplace operated by Ani & Mad Holidays Limited. This Cancellation Policy outlines how booking cancellations are handled on the platform.
- Introduction
Zippy Zambia connects customers with independent vendors offering accommodation, tours, and related services. Cancellation policies are determined by individual vendors and may vary between listings.
- Vendor-Specific Cancellation Policies
2.1 Policy Display
Each listing on the platform clearly states its applicable cancellation terms before a booking is confirmed.
2.2 Customer Responsibility
Customers are responsible for reviewing and understanding the cancellation policy of the selected listing before completing a booking.
2.3 Acceptance of Terms
By confirming a booking, the customer agrees to the vendor’s cancellation policy.
- Types of Cancellation Policies
Vendors may offer different types of cancellation terms, including but not limited to:
- Flexible cancellation (full or partial refund within a specified period)
- Moderate cancellation (partial refund after a certain date)
- Strict or non-refundable bookings
The exact terms applicable to a booking will be shown at the time of reservation.
- Cancellation by Customers
4.1 Request Process
Customers must initiate cancellation requests through the platform or by contacting the vendor directly.
4.2 Applicable Charges
Any cancellation fees or penalties will be determined by the vendor’s stated policy.
4.3 Timing
Refund eligibility may depend on how far in advance the cancellation is made.
- Cancellation by Vendors
5.1 Vendor Responsibility
Vendors are expected to honour confirmed bookings. However, in exceptional circumstances, a vendor may cancel a booking.
5.2 Customer Notification
In such cases, the vendor must notify the customer as soon as possible.
5.3 Resolution
Vendors may offer alternative arrangements or refunds in accordance with their policies.
Zippy Zambia may assist in communication but does not guarantee outcomes.
- Platform Role
Zippy Zambia acts solely as an intermediary and does not:
- Set cancellation policies
- Approve or deny cancellation requests
- Guarantee refund eligibility
The platform may facilitate communication between customers and vendors but is not responsible for cancellation decisions.
- Exceptional Circumstances
In cases of events beyond reasonable control (including but not limited to natural disasters, government restrictions, or emergencies), cancellation outcomes will depend on the vendor’s policy.
Zippy Zambia shall not be held liable for cancellations arising from such events.
- Disputes
Any disputes related to cancellations must be resolved between the customer and the vendor.
Zippy Zambia may assist in communication but does not act as an arbitrator and does not guarantee resolution outcomes.
- Governing Law
This Cancellation Policy shall be governed by the laws of the Republic of Zambia.
- Updates
Zippy Zambia reserves the right to update this policy at any time. Continued use of the platform constitutes acceptance of any changes.