Zippy Zambia – Privacy Policy
Last Updated: 01 December 2025
Applicable Law: Data Protection Act of Zambia, 2021
1. Introduction
ZippyZambia.com (“Zippy Zambia”, “we”, “our”, “us”) is committed to protecting your privacy and personal data in accordance with Zambian laws, including the Data Protection Act No. 3 of 2021.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile site, or services.
By using ZippyZambia.com, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect personal information necessary for booking, communication, and platform functionality.
2.1 Personal Information You Provide
- Full name
- Email address
- Phone number
- Billing details
- Payment information (processed securely via third-party gateways — we do not store credit card numbers)
- Account login details
- Profile information
- Booking details (travel dates, preferences, special requests)
2.2 Vendor Information
- Vendor/Business name
- Contact details
- Bank or mobile money details for withdrawals
- Listings, pricing, and availability
- Identification documents (where required)
2.3 Automatically Collected Information
- IP address
- Device type
- Browser information
- Cookies and analytics data
- Pages visited
- Time spent on the platform
- Referring website
2.4 Cookies and Tracking Tools
We use cookies for:
- Website functionality
- Booking and cart management
- Analytics (Google Analytics or similar)
- Fraud prevention
- Preference saving
Users may disable cookies in their browser settings, but some services may not function properly.
3. How We Use Your Information
We use your personal data to:
3.1 Provide Platform Services
- Process bookings
- Manage payments
- Maintain accounts
- Display listing information
- Facilitate communication between customers and vendors
3.2 Customer Support
- Respond to inquiries
- Resolve disputes
- Provide updates about bookings
3.3 Vendor Management
- Verify vendor identities
- Process vendor withdrawals
- Enable vendor access to dashboards
3.4 Improve Website Experience
- Analyze website usage
- Optimize performance
- Personalize content
3.5 Legal, Regulatory & Security
- Comply with Zambian Data Protection Act
- Prevent fraud
- Keep records for financial reporting
- Cooperate with law enforcement when required
4. Legal Basis for Processing (As Required by Zambian Law)
We process personal data on the following legal grounds:
- Contractual necessity (e.g., processing bookings)
- Legal obligations (e.g., financial reporting)
- Legitimate interests (e.g., platform security, fraud prevention)
- Consent (e.g., marketing communications)
Users may withdraw consent for marketing at any time.
5. Sharing of Personal Information
We do not sell or rent personal information.
We may share information with:
5.1 Vendors
- Only relevant booking information (names, dates, special requests)
5.2 Payment Processors
- Mobile money operators, banks, or card processors
- Payment vendors adhere to their own strict security and privacy standards
5.3 Service Providers
Such as:
- Hosting providers
- Analytics tools
- Email/SMS communication platforms
5.4 Regulatory or Legal Authorities
When required to comply with:
- Lawful requests
- Court orders
- Law enforcement investigations
6. International Transfers
If any data is processed outside Zambia (e.g., cloud hosting providers), we ensure that such transfers comply with the Data Protection Act of Zambia through:
- Adequate safeguards
- Data processing agreements
- Secure encrypted transfer
7. Data Security
We use reasonable administrative and technical measures, including:
- SSL encryption
- Secure payment gateways
- Encrypted databases
- Access controls
- Regular security audits
However, no online platform is 100% secure, and users accept some inherent risk by using the service.
8. Data Retention
We retain personal data only for as long as necessary for:
- Booking fulfillment
- Customer and vendor support
- Legal or financial reporting requirements
- Platform improvement
User accounts may be deleted upon request, but certain information may be retained for regulatory compliance.
9. Your Rights Under Zambian Law
Under the Data Protection Act No. 3 of 2021, users have the right to:
- Access their personal data
- Request correction of inaccurate information
- Request deletion of their data (where legally permissible)
- Withdraw consent for marketing
- Object to certain processing activities
- Request a copy of data held about them
- File a complaint with the Data Protection Commissioner
Requests can be made by emailing us at support@zippyzambia.com.
10. Children’s Privacy
Zippy Zambia does not knowingly collect personal data from children under 18 without parental/guardian consent.
Vendors offering child-friendly activities must comply with all applicable laws.
11. Third-Party Links
Our website may contain links to external websites.
Zippy Zambia is not responsible for:
- Their privacy practices
- Their content
- Their security
We recommend reviewing each third-party’s privacy policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with a revised “Last Updated” date.
Continued use of the platform implies acceptance of updated terms.
13. Contact Information
For questions, data requests, or privacy concerns, contact us at:
Email: support@zippyzambia.com
Website: www.zippyzambia.com
Location: Lusaka, Zambia